These Terms of Service (“Terms”) govern access to and use of the LegalByte aOS platform (the “Services”) provided by LegalByte.my Sdn Bhd ([SSM No.]) (“LegalByte”, “we”, “us”). By accessing or using the Services, you agree to these Terms on behalf of yourself and the organisation you represent.
1. Definitions
“Customer” means the organisation that subscribes to the Services. “Authorised User” means an individual the Customer permits to use the Services. “Customer Content” means the documents, data, and instructions submitted to the Services by or for the Customer. “Output” means the material the Services generate in response to Customer Content. “Order” means the order form or subscription agreement under which the Customer subscribes.
2. The Services and accounts
Subject to these Terms and the applicable Order, LegalByte grants the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the subscription term. The Customer is responsible for its Authorised Users, for the security of account credentials, and for all activity under its account. The Services are intended for legal professionals and the organisations they work within.
3. Acceptable use
The Customer and its Authorised Users must not: use the Services unlawfully; attempt to access another firm’s data; reverse engineer, resell, or circumvent the Services or their usage limits; upload content they are not entitled to process; or use the Services to build a competing product. The Customer must apply meaningful human review to Output and must not use Output for decisions affecting individuals without human oversight. We may suspend access to protect the Services, other customers, or to comply with law.
4. Customer Content and confidentiality
As between the parties, the Customer owns all right, title, and interest in its Customer Content and the Output generated from it. The Customer grants LegalByte only the limited rights needed to provide the Services. We treat Customer Content as confidential, restrict access to it, keep it isolated to the Customer’s tenant, process it in Malaysia, and do not use it to train, fine-tune, or develop any AI model, as described in our Privacy Policy.
5. The Services are a professional tool, not legal advice
The Services are an assistive tool for qualified legal professionals. Output — including research summaries, document reviews, risk flags, and drafts — is generated by artificial intelligence and may be incomplete, inaccurate, or fail to reflect real people, places, facts, or current law. Output does not constitute legal advice, is not a substitute for the professional judgment of a qualified lawyer, and creates no lawyer-client relationship with LegalByte. LegalByte is not a law firm and does not practise law within the meaning of the Legal Profession Act 1976. The Authorised User and the Customer are solely responsible for reviewing, verifying, and approving any Output before relying on it or providing it to any third party; the lawyer of record remains professionally responsible for all work product.
6. Intellectual property
LegalByte and its licensors own all right, title, and interest in the Services, including their software, models as configured, and design. These Terms grant no rights in the Services except the limited right of use stated above. Feedback you provide may be used by us without restriction.
7. Warranties and disclaimers
We will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available”, and to the fullest extent permitted by law we disclaim all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that Output is accurate or complete, or that the Services will be uninterrupted or error-free.
8. Limitation of liability
To the fullest extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or relating to the Services. Each party’s total aggregate liability arising out of or relating to these Terms shall not exceed the greater of (i) the fees paid by the Customer for the Services in the twelve (12) months preceding the event giving rise to the claim and (ii) Ringgit Malaysia fifty thousand (RM50,000). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Malaysian law.
9. Indemnity
The Customer will indemnify LegalByte against claims arising from the Customer’s Content, the Customer’s use of the Services in breach of these Terms, or its Authorised Users’ reliance on Output without the review required under section 5.
10. Fees
The Customer will pay the fees set out in the applicable Order. Fees are charged on a subscription basis as described in the Order. Except where required by law or expressly stated in the Order, fees are non-refundable.
11. Term, suspension, and termination
These Terms apply for the subscription term and any renewals set out in the Order. Either party may terminate for a material breach that is not remedied within thirty (30) days of written notice. We may suspend access where necessary to protect the Services or to comply with law. On termination, access ends and we will delete or return Customer Content in accordance with the Order and our Privacy Policy.
12. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia, in respect of any dispute arising out of or in connection with these Terms.
13. Changes
We may update these Terms from time to time. We will post the updated Terms here and revise the “Last updated” date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.